Ardexus

Ardexus Customer Support Offerings

Whether by phone, email, online or in person, Ardexus will be there to help you if needed. We take pride in making sure our customers are getting the best support possible.

Ardexus works with you to ensure success.

Support and Maintenance Program

Our renewable Annual Support and Maintenance Program ensures that your company stays up-to-date with all the latest software releases and receives the care and support needed to ensure the successful realization of your CRM vision.

Ardexus regularly releases new versions of its software that contain new features and enhancements. The Support and Maintenance Program includes all new software releases at no additional charge.

Support Options

Our support staff is ready to assist you with any questions or technical issues you may encounter. The Support and Maintenance Program is designed to meet your needs through a variety of channels. This ensures that help is on hand when ever and where ever it is required. The Program includes:

Live Phone Support, Toll-Free

  • Call for live assistance Monday through Friday, 9am to 5pm Eastern Time
    at 1-888-ARDEXUS

E-mail Support

  • Direct access to Technical Support via E-mail

Live Online Screen-Sharing

  • We can walk you through a solution using web-based screen sharing sessions with Ardexus Support Technicians

Unlimited Online Access to Dedicated Support Area

  • Access your company's private web support forum for questions, solutions and feedback
  • Submit and track support tickets
  • Find the answers you need in the solution knowledge-base and error code look-up

Testing and Technical Assistance

  • Assistance with the creation and maintenance of a testing/sandbox environment for training or upgrade testing purposes
  • Assistance with the installation of patches and hot fixes
  • Assistance with the installation of product upgrades
  • Maintenance of in-house copies of customer-specific customizations for trouble-shooting and support purposes

On-Going Version Support

  • Support for Ardexus MODE versions 4.3 and higher
  • Support for Ardexus WebMODE versions 2.8 and higher

On-Site Support Services

Ardexus also provides on-site support services in the event that a hands-on approach is needed. One of our support technicians will travel to your site and help resolve any technical issues you may be experiencing. On-site support services are billed at a standard hourly rate plus any travel expenses incurred.

To discuss your support options, contact Ardexus today.

Phone: 1-888-ARDEXUS, ask for the Support Department
Fax: 416-479-3587 Attention: Support 
E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it.

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