Support

Ardexus is dedicated to providing outstanding customer service. We pride ourselves in providing the technical and business knowledge needed to ensure that implementation of our software achieves maximum benefits for your organization.

Customer support options available to you include telephone support, electronic support, and on-site service. Our support staff is ready to assist you with any questions or technical issues you may encounter.

Customer Support Center (FAQ)

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To ensure easy and fast access to support, Ardexus provides the following support options:

Annual Support and Maintenance Contract

Our customers can purchase an annual Support and Maintenance Contract that provides them with the following support benefits:

• Telephone Support
• Electronic Support via E-mail
• Electronic Support via Website Discussion Forum
• Remote Troubleshooting and Administration (Optional)

Throughout the year, Ardexus will also release new versions of its software that contain new features and enhancements. Customers with a Support and Maintenance Contact will be provided with new software releases at no additional charge.

In order to safeguard their investment in software, the Support and Maintenance Contract entitles our customers to software upgrades and user support for a one-year period.

On-Site Support Services

In addition to the remote support options outlined, Ardexus also provides on-site support services for those situations where a hands-on approach is needed. One of our support technicians will travel to your site and help resolve any technical issues you may be experiencing. On-site support services are billed at a standard hourly rate plus any travel expenses incurred.

To discuss your support options with us, please contact one of our representatives.

Phone: 1-888-ARDEXUS, ask for the Support Department
Fax: 905-673-7948, Attention: Support
E-mail: support@ardexus.com