Press Release

Ardexus MODE Software Honored with ISM's TOP 30 CRM Award for Second Consecutive Year

Mississauga, ON – Monday, February 24 th, 2003 ─ Ardexus ® Inc., premier providers of sales-centric customer relationship management ( CRM) solutions announced today that Ardexus MODE® 4.0 has been named by ISM, Inc., a leading CRM consulting firm, as one of the Top 30 CRM software packages for 2003. This is the 2 nd consecutive year that ISM selected MODE to ISM’s Top 30. The Top 30 selections are featured in ISM’s 11th edition of The Guide to CRM Automation ( www.ismguide.com).

“For the second year in a row, Ardexus has demonstrated that it offers one of the most comprehensive Lotus Notes®-based CRM solutions,” says Barton Goldenberg, president of ISM. “ISM congratulates Ardexus on their Top 30 Award for MODE 4.0”. MODE was chosen from dozens of CRM software packages, which were tested by the ISM Software Lab at its Bethesda, Md.-based headquarters. Each package was rated according to 171 s election criteria, including 105 business functions, 48 technical features, and 18 user-friendliness/support features.

“The past year has marked substantial accomplishments for MODE, both in functionality and popularity,” says Ardexus’s CEO Keith T. Thompson. “The ISM Top 30 represents the very best that the CRM industry has to offer, and we are happy to be the only Notes-based vendor to make the cut for two consecutive years.”

The latest version of MODE boasts major improvements, including a new contemporary interface, support for Lotus Notes 5 and 6, Microsoft Outlook integration, enhanced system management via the new MODE Panel, and a feature-rich Web Client. For more information on MODE and Ardexus, please visit www.ardexus.com.

About ISM
Founded in 1985, ISM, Inc. (http://www.ismguide.com) provides strategic advice for Customer Relationship Management and the Real-Time Enterprise. ISM is the publisher of The Guide to CRM Automation (11th edition) and author of CRM Automation (Prentice Hall, 2002). ISM clients include Canon, Ceridian, Deutsche Bank, DHL, ExxonMobil, IBM, J&J, Lucent, McGraw-Hill, Nestlé, NYSE, PepsiCo, Roche, Schering-Plough, United Way, Verizon, Vivendi Universal, Wells Fargo and Xerox.

About Ardexus
Ardexus provides front office solutions that revolutionize the way small to mid-sized companies do business. Aberdeen, ISM, and The Denali Group all agree - Ardexus is an innovative company with outstanding products. Ardexus offers a full range of sales-centric software, including Ardexus MODE® - a professional suite of marketing, sales, and customer service modules. Ardexus is headquartered in Mississauga, Ontario, Canada. For additional information on Ardexus or their products, visit http://www.ardexus.com or call toll free (888) Ardexus.

Media Contact:
Chris Hamoen
P: 905.673.5668
F: 905.673.7948
E: c_hamoen@ardexus.com

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